Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This includes custom builds configured in our 3D builder.

To be eligible for a return, your item must be in the same condition you received it — unused, undamaged and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, contact us at reridehelp@gmail.com. Please do not send anything back before contacting us: items sent back without a return being requested first will not be accepted. Once your return is approved we will send you a return shipping label and instructions. Returns are sent to 3121 North Woods Lane, Little Flock, AR 72756, United States.

Damaged or wrong items
These are hand-assembled display models and they are fragile. Please inspect your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, photograph the parcel and the model as you received them and contact us within 7 days of delivery so we can put it right.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new one.

Refunds
We will let you know once we have received and inspected your return, and whether the refund was approved. If approved, you will be refunded automatically to your original payment method within 10 business days. Bear in mind your bank or card company may take additional time to post it. If more than 15 business days have passed since we approved your return, contact us at reridehelp@gmail.com.

Any question about a return, just ask: reridehelp@gmail.com.